Privacy Policy

At Ordnary (KVK: 95732888), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our website or use our services, including MockScene, Gradient, and our other software products.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information Provided by You

When you register for our services, contact us, or otherwise interact with Ordnary, you may provide us with personal information such as:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Company information (company name, job title, industry)
• Communications with us (support requests, feedback, inquiries)
• Project data and content you create using our services

Information Automatically Collected

When you access our services, we automatically collect certain information about your device and usage patterns, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Log data (access times, error logs, performance data)

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software products and services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
• Payment Processing: To process transactions and send billing information
• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to provide services you've requested
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, security)
• Legal Obligation: Processing is required to comply with applicable laws

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (hosting, analytics, payment processing)
• Business Partners: When necessary to deliver services you've requested
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at security@ordnary.com

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at security@ordnary.com

10. Third-Party Websites

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Ordnary
KVK: 95732888
Email: security@ordnary.com
Support: help@ordnary.com

13. Supervisory Authority

If you are located in the EEA, UK, or Switzerland and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.